Refund policy

Divine Faith Apparel Return Policy

At Divine Faith Apparel, we take pride in offering exclusive, limited pre-order drops. As part of this model, we do not carry regular stock. Each item is specially made for you, and because of this, we currently do not offer returns or exchanges for items once an order is placed. We encourage all customers to review product details carefully before placing an order to ensure it meets your preferences and sizing needs.

However, we understand that sometimes things don’t go as planned. If your item arrives damaged or defective, we will offer a full refund for the affected item. To qualify for a refund, please notify us within 7 days of receiving the product, providing proof of damage (photos of the defect or damage) so we can review your request.

Refund Process for Damaged Items:

  • To initiate a refund for damaged products, please contact our customer service team at realdivinefaith@gmail.com within 7 days of receiving your order.

  • Once your request is reviewed and approved, you will be issued a refund for the item in question.

  • Refunds will be processed back to your original method of payment, and the timeline for processing will depend on your financial institution.

Additional Guidelines:

  1. Order Cancellations: Given the pre-order nature of our products, cancellations are not permitted once an order has been placed. Please review your order carefully before confirming your purchase.

  2. Sizing and Product Information: We provide detailed product descriptions and size guides to help you make informed decisions. We encourage you to double-check these details before purchasing, as we are unable to offer returns for sizing issues.

  3. Lost or Stolen Packages: Divine Faith Apparel is not responsible for packages lost or stolen after they are marked as delivered by the carrier. Please ensure that your delivery address is correct and secure.

  4. Shipping Fees: Shipping costs are non-refundable, except in cases where we are responsible for the error, such as sending you the wrong product.

  5. Customs and Duties: For international orders, customs and duties are the responsibility of the buyer. Please check with your local customs office for additional information.

By purchasing from Divine Faith Apparel, you agree to our return policy. We are committed to maintaining good faith with our customers, and while returns are not offered for pre-ordered products, we ensure that any issues with damages or defects are handled promptly and fairly. If you have any questions or concerns, please feel free to reach out to our customer service team at realdivinefaith@gmail.com.

Thank you for your understanding and for supporting Divine Faith Apparel!